Introduction

  • Independent auditor's report
  • Interview with Luis Antonio Malvido, the Chairman of...
  • Financial and operational highlights
  • Calendar of key events in 2011

01
About Telefónica Group

  • About Telefónica Group – Introduction

02
Board of Directors' Report on Business Activity

  • Telefónica O2 Czech Republic Group
  • The telecommunications market in the Czech Republic
  • Consumer segment
  • Business and SME
  • Corporate and government
  • National and international wholesale services
  • Payment services
  • Comments on the financial results

03
Corporate Social Responsibility (CSR)

  • Corporate Social Responsibility (CSR) – Introduction
  • Business Principles
  • Market conduct and customer care
  • Caring for employees and the workplace environment
  • Caring for the environment
  • Supporting communities

04
Corporate governance

  • Corporate governance of the Telefónica...
  • Subsidiaries, associates and other ownership interests
  • The organisation of Telefónica CR
  • Governing bodies
  • Board of Directors
  • Executive management
  • Report by the Company's Supervisory Board
  • Supervisory Board
  • Audit Committee
  • Rules for the remuneration of persons with executive...
  • Other information relating to persons with executive...
  • Telefónica CR's Declaration of Compliance with the...
  • Information relating to matters according to Section...

05
Consolidated financial statements

  • Consolidated financial statements – Introduction

06
Financial statements

  • Financial statements – Introduction

07
Other information for shareholders and investors

  • Other information for shareholders and investors

Caring for the environment

Environmental protection policy

The commitment of Telefónica CR to keep the footprint of its operations on the environment minimal in 2011 was anchored in the Company’s long-term strategy and Environmental Policy. The Environmental Policy focuses on the elimination, or at least the mitigation, of damage to or degradation of the environment – in its whole or in part and with regard to the Company’s sphere of activity; in doing so, the company uses the latest research. Telefónica CR’s fundamental principles of environmental protection were coordinated across the Telefónica Group and helped to deliver on both the group and local objectives and to meet the statutory and other conditions.

Green Company

Telefónica CR continually worked with its suppliers, gradually raising the bar they have to meet, in order to promote the ideas of environmental protection in its external environment. The Company continued to lead by example in 2011 – its Green Company programme involved employees in protecting the environment; this time employees helped to collect 269 tons of waste electrical and electronic equipment and came first among all teams participating in the project.

Reducing environmental footprint

The Company continued in its successful campaign to reduce its negative footprint on the environment. Compared to 2010, a saving of 18.1% of fuel was achieved by more economical business travel; the consumption of natural gas and electricity also went down 23.84% and 2%, respectively, in year-on-year comparison. The volume of communal-type waste produced by Telefónica in 2011 was 3.5% lower than in 2010. We also succeeded with increasing the volume of waste that was recycled, especially industrial packaging in warehouses. In 2011, we also saw a major progress in the removal of the regulated coolant R22 from the air-conditioning units; 56 units over 10 kW and 228 units under 10 kW were treated.

The way the Company cares for the environment showed also in other areas – for instance, recycled materials and environmentally friendly materials continued being used for packaging.

Certification

The Company’s activities in the environmental area were regularly audited, both internally and with respect to suppliers. The standard of environmental protection is certified according to ISO 14001 international standards. Telefónica CR was the first telecommunications operator in the Czech Republic to have this certificate.

Supporting sustainability

Green Open Air Festival

Already for the second year running, Telefónica CR, General Partner to Open Air Festival in Panenský Týnec, was in charge of its sustainable format. The Eko Think Big festival zone provided for the recycling and coordination of clean-up teams, but there was also educational programme. Festival goers were invited to visit recycling boxes and learn more about recycling and about protecting the environment in general. One Think Big tent offered the opportunity to try how hard it is to make enough electricity to charge up a mobile phone by pedalling on a bicycle.

As in 2010, caterers used biologically degradable plastic cups. ‘Green patrols’ were monitoring the compound for any waste, helping to keep the grounds neat and clean for the duration of the festival.

The care and diligence helped in Telefónica CR and the organiser reclaiming the ‘Commended’ mark in the Greener Festival Awards also in 2011.